Privacy Policy

1. Introduction

Nexim ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud accounting software and related services (the "Service").

By using Nexim, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, company name, and contact details when you register
• Business Information: Company registration number, tax identification numbers, bank account details, and business address
• Financial Data: Invoices, bills, transactions, customer and vendor information, payroll data, and other accounting records you enter into the Service
• Payment Information: Credit card or payment details for subscription billing (processed securely by our payment providers)
• Communications: Information you provide when contacting our support team

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Features used, pages visited, actions taken, and time spent in the application
• Device Information: Browser type, operating system, device identifiers, and IP address
• Log Data: Access times, error logs, and referring URLs
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you

5. Data Security

We implement robust security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict access controls and authentication requirements
• Infrastructure: Hosted on secure, SOC 2 compliant cloud infrastructure
• Monitoring: 24/7 security monitoring and intrusion detection
• Backups: Regular automated backups with secure off-site storage
• Audits: Regular security assessments and penetration testing

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account closure:

• We retain data for up to 7 years to comply with legal and regulatory requirements
• You may request data export before account closure
• Backup copies may persist for up to 90 days after deletion

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Export your data in a machine-readable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@neximaccounting.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with all service providers
• Compliance with applicable data protection laws

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@neximaccounting.com
• Support: Nexim.software@outlook.com